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My screen is stuck on the Android boot-up page

When a signage device is powered-up (or ‘booted’) it will show an Android splash screen for several seconds as part of its starting sequence.

If a device seems to get stuck on this splash screen and continues to show it for two minutes or more, then the device is faulty.  Please return the full rig (signage device, power supply and cables) to your supplier, together with information about how often the device is powered-up/down in normal usage.  For example, is it switched off overnight or left on continuously?