TROUBLESHOOTING & TUTORIAL ARTICLES
TROUBLESHOOTING ARTICLES
I need to change the 2FA authenticator I’m paired with
My authenticator code doesn’t seem to be working
My signage device has a red dot next to it in Director
My screen hasn’t updated to the new signage I’ve deployed
My screen is stuck on the loading page
My screen is stuck on the Android boot-up page
My schedule doesn’t seem to be working
My signage device seems to reboot automatically
The buttons in Creator seem to have stopped working
TUTORIAL ARTICLES
CONTENT CREATION
How do I create an interactive sign for a touchscreen?
How do I remove the black border round my signage?
How do I group layers in Creator?
How do I deploy video to a sign?
How do I change an animated sign?
How do I change the length and duration of a sign?
How do I add an image to a sign?
How do I use a web view in a sign?
How do I play a YouTube video or broadcast stream within a sign?
CONTENT MANAGEMENT & DEPLOYMENT
Exporting layers from photoshop
How do I use campaigns to control what signs are shown where and when?
How can I check that my new signage is now being shown?
How do I show different signs at different times?
How do I customise signs to display different data at different sites?
How do I create a sequence of signs?
DEVICES
Please visit our Support Portal to log a ticket if your troubleshooting issue is not listed above.
