Insight & Article

How do I upgrade my devices to use the latest Player software?

How do I upgrade my devices to use the latest Player software?

Periodically, new versions of the SignStix Player software are released, allowing for brand new features, fixes and performance enhancements. It is also now possible for you to control the upgrade of your Players using SignStix Director. 

It is highly recommended that you upgrade to new versions as soon as possible after they become available. This is so that you can benefit from the improvements that newer versions bring; and also because over time, older Player versions may cease to be compatible with the SignStix server.   


Log into SignStix Director

  1. Click ‘Device Admin’ in the menu on the left. This shows a list of the devices registered to your account, together with the version of the Player software currently installed on that device.
  2. Click the ‘Upgrade Devices’ button.  This launches a dialog with a list of the Player versions available.  Note that no changes will take place unless or until you press the ‘Upgrade’ button on this dialog.
  3. If a version is selected and the ‘Upgrade’ button is pressed, all your devices will download and install that version. This will happen at whatever speed the network conditions are able to support.
  4. You can check which devices have taken the upgrade by re-visiting the Device Admin page and inspecting the Version column.
  5. Note that a side-effect of upgrading is that your devices will restart the Player, which will cause them to stop showing signage for about 20 seconds. For this reason (and because downloading new software can temporarily impact performance), it is recommended that Player upgrades are performed outside of normal hours.

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