Insight & Article

How can I check that my new signage is now being shown?

How can I check that my new signage is now being shown?

Once you have pressed the ‘Deploy Content’ button in Director, there will be a slight delay before the signs you have deployed appear on your end-point screens. This is because it takes time for the signage devices to detect new content, and then to download and display it.

The size of the delay will vary depending on the network bandwidth, and the amount of signage data that needs to be transferred (small signs take seconds, large videos may take minutes or even hours). If you want to know whether the screens have updated to the new content, try the following:

1. In Director, click on ‘Device Admin’ in the menu on the left.

2. In the resulting page there are some statistics at the top:

DEVICES – the total number of registered devices.
ONLINE – the number of devices currently in network contact.
LATEST CONTENT – the number of devices which have adopted the latest content.

3. In the ideal case, all three numbers will be the same.

  • In practice, the number ‘online’ may be less than the total if there is a network problem, or if some of the devices are no longer in use.
  • The ‘latest content’ number will drop to 0 straight after a new deployment, and will gradually increase as the devices receive their new content.
  • While the ‘latest content’ number is less than the ‘online’ number, some of the devices must still be downloading their new content.

4. To check the status of an individual device, inspect its downloading icon (next to the device description).

  • If the device has a white cloud icon then downloading has completed and the device is playing the latest deployed content.
  • If the cloud icon is flashing then the device is still downloading.
  • If the cloud icon is grey then Director is awaiting information from the device about its status.

5. For added confidence, you can ask the device for a screenshot, as follows:

  1. Click the down-arrow next to the device to open its settings panel.
  2. Click the ‘Request Screenshot’ button.
  3. Wait for 10 seconds to allow time for the screenshot to be generated by the signage device and transferred to the SignStix server.
  4. Click the ‘Refresh’ button at the bottom of the panel.
  5. There should now be a new button called ‘Show Screenshot’.
  6. If there is no such button, wait a bit longer then click ‘Refresh’ again.
Click the ‘Show Screenshot’ button to see an image of what’s currently playing on that device.

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